Shipping policy

Shipping Policy

Effective Date: July 2026

At Mini Mellow, we're committed to delivering your orders safely and as quickly as possible. Please read our shipping policy below before placing your order.

Order Processing

All orders are processed within 1–3 business days after your order has been confirmed.

Orders placed on weekends or public holidays will be processed on the next business day.

Please note that processing time is separate from shipping time.

Shipping Time

Estimated delivery times are:

📍 Metro Manila: 2–5 business days

📍 Luzon: 3–7 business days

📍 Visayas: 4–8 business days

📍 Mindanao: 5–10 business days

Delivery times may vary depending on your location, courier operations, weather conditions, holidays, or other unforeseen circumstances.

Shipping Fee

Shipping fees are calculated during checkout based on your delivery location unless otherwise stated during promotions.

From time to time, Mini Mellow may offer free shipping promotions on selected products or minimum order amounts.

Cash on Delivery (COD)

We currently offer Cash on Delivery (COD) for eligible locations within the Philippines.

Please ensure that someone is available to receive and pay for the order at the delivery address.

Repeated refusal of confirmed COD orders may result in restrictions on future orders.

Order Tracking

Once your order has been shipped, you'll receive a tracking number (when available) so you can monitor your delivery status.

Delays

While we do our best to deliver your order within the estimated timeframe, delays may occur due to:

  • Weather conditions
  • High order volume
  • Courier delays
  • Holidays
  • Force majeure events

We appreciate your patience and understanding should any delays occur.

Incorrect Shipping Information

Please ensure your shipping address and contact information are accurate before placing your order.

Mini Mellow is not responsible for delivery issues resulting from incorrect or incomplete shipping details provided by the customer.

Lost or Damaged Packages

If your package arrives damaged or appears to be lost during transit, please contact us within 48 hours of the expected delivery date.

We'll work with our courier partner to investigate and help resolve the issue as quickly as possible.

Questions?

If you have any questions about shipping or your order, please contact us:

Mini Mellow

📧 Email: kaldero82@gmail.com Facebook: Mini Mellow (Messenger)

We aim to respond within 24–48 business hours.

Please note: Delivery times are estimates and may vary depending on your location and courier operations. We appreciate your patience and understanding.