Refund policy

Mini Mellow Return & Refund Policy

Effective Date: July 2026

At Mini Mellow, we want every customer to have a great shopping experience. If there's an issue with your order, we're here to help.

Returns

We accept returns within 7 days from the date your order is received, provided that:

  • The item is unused, unwashed, and in its original condition.
  • All original tags, packaging, and accessories are included.
  • The item shows no signs of misuse or damage caused by the customer.

To request a return, please contact our customer support before sending the item back.

Refunds

Refunds are available for the following situations:

  • You received the wrong item.
  • The item arrived damaged or defective.
  • The item is incomplete upon delivery.

Once your return has been received and inspected, we will notify you of the approval or rejection of your refund.

If approved, your refund will be processed within 5–10 business days using the original payment method whenever possible.

For Cash on Delivery (COD) orders, approved refunds will be processed via bank transfer, GCash, or another mutually agreed payment method.

Exchanges

If you receive a damaged or defective item, we will gladly replace it with the same product, subject to stock availability.

Non-Returnable Items

For hygiene and safety reasons, we cannot accept returns for:

  • Used baby products
  • Products damaged due to misuse or improper handling
  • Items returned without prior approval
  • Products missing original packaging or accessories

Damaged or Incorrect Orders

If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of receiving your package.

To help us process your request quickly, please provide:

  • Your order number
  • Clear photos of the item
  • Photos of the packaging
  • A brief description of the issue

Order Cancellation

Orders may only be canceled before they have been shipped.

Once an order has been dispatched, it can no longer be canceled.

Shipping Costs

If the return is due to our mistake (wrong, damaged, or defective item), Mini Mellow will cover the return shipping cost.

If the return is due to a change of mind or other customer-related reasons, the customer will be responsible for the shipping costs.

Contact Us

If you have any questions regarding returns or refunds, please contact us:

Email: kaldero82@gmail.com Facebook: Mini Mellow (Messenger)

We aim to respond to all inquiries within 24–48 business hours.